Successful Users is a podcast for anyone involved in building products on the web.

Samuel and Robert want to help you understand your users, meet them, learn from them, make them more successful, and ultimately be successful yourself.

Episodes

Episode 13 Special Announcement and Getting Started With UX

Samuel and Robert discuss an important announcement and detail how best to start with UX.


Episode 12 UX and Security by Listener Request

Samuel and Robert talk UX and Security because you asked for it, darn it.


Episode 12 9 Dos or Don'ts for Knowledge Centers

Samuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent of Wistia.


Episode 11 10 Dos or Don'ts for A/B Testing and UX

Samuel and Robert share tips about how best to use A/B tests for UX.


Episode 10 9 Dos or Don'ts for Successful Live Chat

Samuel and Robert trot out their best ideas to make the most of live chat on your site.


Episode 9 8 Dos or Don'ts for Lifecycle Emails

Samuel and Robert put lifecycle emails on the hot seat.


Episode 8 Our Favorite Design Books, Mostly

Samuel and Robert chat about the design and the not-so design books that influenced them the most.




Episode 7 Our 10 Favorite Cognitive Biases

Samuel and Robert share their favorite cognitive biases and how to use them with products.


Episode 6 10 Dos or Don'ts For Successfully Planning New Features

Samuel and Robert share their best tips for planning a new feature.


Episode 5 10 Dos or Don'ts For Successful Customer Retention

Samuel and Robert get into their best tips for customer retention.


Episode 4 Top 10 Dos and Don'ts For Social Proof

Robert and Samuel get into the best ways and methods to use Social Proof in your product.


Episode 3 Top 10 Tips For Successful Signup Forms

Robert and Samuel share their top 10 tips and mistakes for designing a successful signup page.


Episode 2 Surveys Mega-cast

Robert and Samuel go deep on how you can use surveys including tools, questions, biases, and sampling.


Bonus Interview Bonus JTBD Interview - The Car Purchase Part 3 of 3

The switch interview ends and we turn to integrating around the interview results.


Bonus Interview Bonus JTBD Interview - The Car Purchase Part 2 of 3

Robert interviews Samuel about his recent car purchase in JTBD switch interview format.


Bonus Interview Bonus JTBD Interview - The Car Purchase Part 1 of 3

Robert interviews Samuel about his recent car purchase in JTBD switch interview format.


Episode 1 Bonus Bonus JTBD Example - The Rescue Dogs

The fence and the rescue dogs teach us something about JTBD.


Episode 1 What Everyone Should Know About Jobs to be Done Switch Interviews

Robert and Samuel get into Jobs to be Done Switch Interviews and how they compare with Customer Development.