Samuel and Robert get into their best tips for customer retention.

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Thanks Boston Buyer and P_Schadt

Our first Mailbag question is answered. Thanks Fares Ghandour.

Kathy Sierra spoke a few times at Business of Software.

Samuel bought a car.

We have an episode about surveys where we explain Porkchop Downs.

Garrett Dimon’s article on understanding cancellations.

Behind the Cloud by Marc Benioff of

Brennan Dunn and Brennan also has a great book Double Your Freelancing Rate.

Paul Graham’s Do Things That Don’t Scale