Samuel and Robert get into their best tips for customer retention.



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Notes

Thanks Boston Buyer and P_Schadt

Our first Mailbag question is answered. Thanks Fares Ghandour.

Kathy Sierra spoke a few times at Business of Software.

Samuel bought a car.

We have an episode about surveys where we explain Porkchop Downs.

Garrett Dimon’s article on understanding cancellations.

Behind the Cloud by Marc Benioff of Salesforce.com.

Brennan Dunn and Planscope.io. Brennan also has a great book Double Your Freelancing Rate.

Paul Graham’s Do Things That Don’t Scale