Samuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent of Wistia.



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Notes

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Samuel regrets to inform you we are back.

Jeff Vincent, Head of Customer Success at Wistia, joins us.

5 Star Review! Thanks!

Jeff defines Knowledge Centering

Tips arrive.

Robert nails it. Battleships are sunk.

How can you force people to look at your documentation?

Apparently, we like search.

Jeff delivers a killer way to unlock customer language.

Samuel asks Jeff all the questions.

Samuel sinks a Battleship.

Learning Centers are not Knowledge Centers

Non-controversial Controversy is Instigated

Rage quit your computer

Intense Disagreement, Strife, No Documentation

Documentation as Marketing?

Wistia is awesome.

Resources of the Week:

Thinking with Type

Your Brain At Work

Teach the support team to fish

Mindful Asana

What is a whip-around?